Refund Policy
Last updated: July 2025
Digital Product Policy
Because our products are digital PDF files that are delivered instantly upon purchase, refunds are only available in specific circumstances described below. We do not offer refunds simply due to change of mind after a file has been accessed or downloaded.
- • File is corrupted or unreadable
- • Wrong product delivered
- • Duplicate accidental purchase
- • Content significantly differs from description
- • Technical issue preventing access
- • Change of mind after downloading
- • "I already know this topic"
- • Purchased by mistake (after download)
- • Content not meeting personal expectations
- • Requesting refund after redistribution
1. Nature of Our Products
LearnGeni sells digital PDF guides that are delivered electronically and immediately upon purchase. Because digital files can be copied and retained, they are fundamentally different from physical goods. Once a file has been accessed or downloaded, we are unable to "take it back."
2. When We Do Issue Refunds
We will issue a full refund if: (a) the file you received is corrupted or technically unreadable; (b) you were delivered the wrong product; (c) you made a duplicate purchase by accident and contact us before downloading the duplicate; (d) the content is materially and significantly different from what was described on the product page; or (e) a technical error on our platform prevented you from accessing your purchase.
3. How to Request a Refund
To request a refund, email support@learngeni.com within 7 days of your purchase. Include your order number, the email address used for purchase, and a description of the technical issue along with any relevant screenshots. We will review your request and respond within 2 business days.
4. Refund Processing
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider — typically 3–7 business days for the amount to appear on your statement.
5. After a Refund
Upon receiving a refund, your license to use the purchased digital product is revoked. You agree to delete all downloaded copies of the refunded product from your devices.
6. Abuse Prevention
We monitor for patterns of abuse including repeated purchase-and-refund cycles. We reserve the right to refuse refund requests and/or terminate accounts that we determine are abusing our policy in bad faith.
7. Chargebacks
If you initiate a chargeback with your bank without first contacting us, we reserve the right to dispute the chargeback and provide evidence of product delivery. We encourage you to contact us first — we are always willing to resolve legitimate issues fairly.
8. Changes to This Policy
We may update this refund policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
9. Contact Us
For any questions about our refund policy, contact us at support@learngeni.com. We typically respond within a few hours during business days.
Have a technical issue?
Email us at support@learngeni.com — we'll resolve it within 24 hours.